It was revealed on Friday that millions of UK O2 users have lost their data services. O2 have released a statement stating their apology and that this current issue is due to technical problems.
Now you may be thinking this doesn’t bother me as I’m not on O2 however you may be wrong. 02 provides data services to many other companies including Sky, Tesco, Giffgaff and Lycamobile. Combined these networks have seven million users who will all be affected, O2 has 25 million of its own customers so this technical fault is creating shockwaves to smartphone users.
On Friday morning many angry customers took to social media to raise the issues they were having with the O2 network. A representative for O2 quickly responded by stating they were aware of the issues and recognised that is was a software problem from a third party supplier. Ericsson, a Swedish firm who works closely with Telefonica (O2’s Spanish sister), revealed they were investigating the issues and would post an update as soon as they could.
As the day progressed O2 has also stated that mobile operators from around the world are also affected by the current situation. Technical teams from both the UK and Europe are working together to get the data lost service fixed as soon as possible.
It’s seems that these issues are not sitting well with many customers and users have been advised to try and use wi-fi where possible.
Currently the O2 is the second-largest mobile network in the UK. EE is the front runner who is presently owned by BT.
Hopefully this issue should soon be resolved however many customers are also complaining that other services such as phone call are also being affected.
Have you been effected by the O2 data issues? Will you be switching networks soon?
You can read the full article and keep up to date the situation here: