1. Find data that supports your interests There is no shortage of large data floating around on the Internet, but fishing for stories in random numbers won't help you produce the best story. Instead, figure out the story you want to tell and then look for data that...
Quick access to accurate knowledge isn’t just good for customer satisfaction scores. Too many companies force their customer service reps to reinvent the wheel with every customer interaction, yet having digital knowledge systems also for your employees can...
LinkedIn is the world’s largest and most valuable professional network and continues to build a strong and growing business. Over the past year, the company has launched a new version of its mobile app that has led to increased member engagement; enhanced the...
New developments in cloud services, mobile devices and social media have opened up a whole new chapter for financial services businesses. They’ve put customers in charge, and given forward-thinking banks a chance to deliver better services to those customers than ever...
How we interact with those around us is changing. The once popular worlds of social media and phone apps are in decline and being replaced by social messaging services. Services that’ll let us have conversations with our friends and family, and any other humans...